Yarn Cartel is a yarn subscription box by UK indie dyer Countess Ablaze who has a wealth of experience of textile dyeing, e-commerce, bricks and mortar retail and running a successful subscription box The Classics Society which provided yarn boxes to hundreds of satisfied customers from 2016 - 2018. Yarn Cartel began in January 2019 and has hundreds of subscribers worldwide.
Running bi-monthly with six boxes in a year, each box contains 1 or 2 skeins of lace, fingering or DK yarn, all from Countess Ablaze's lineup of yarn bases. Each box has a theme and comes with a printed newspaper or magazine. You'll also receive a gift, access to an exclusive group within Countess Ablaze Underground for Yarn Mules, and early access to shop updates at Countess Ablaze as well as special discounts. The box is produced from recycled cardboard, printed with plant ink and from a British company committed to limited usage of plastic.
Boxes are priced by the number of skeins included. UK boxes have VAT included. VAT is not applicable to countries outside of the UK as of January 1st 2021. Shipping is included in the box price. and as an international buyer, you are responsible for any customs fees incurred. Please note that discount codes issued for the main Countess Ablaze website cannot be used here on Yarn Cartel.
Sign up and choose a size, your location and whether you want to pay bi- monthly or prepay for a block of months. Paying monthly will give you flexibility. The monthly subscription is renewed automatically every month until you cancel. You have complete control of your account where you can see when your renewal date is. For 4, 6 and 12 month subscriptions, you pay in advance and your subscription will automatically renew after this time unless you decide to cancel. If you cancel your account during this time, you'll still receive the boxes that you have committed to. The deadline to amend or cancel subscriptions is the 30th of the month and orders in process cannot be cancelled or amended. Simply log into your account at www.yarncartel.com to amend your account.
When you pay, you are paying in advance so when you pay in December, the box will be sent January 25th at the latest. This lead time allows us to dye and order what we need and to not build up an overstock of costing materials which is uneconomical to a small business.
If your box has not arrived after 15 working days (if you are a UK buyer) and 25 working days (if you are an international buyer), please get in touch. We post out by the 25th of each month. Royal Mail does not consider post to be lost until after this period of time. Please check with your local Post Office / depot / neighbours to see if your box is waiting there, as sometimes delivery carriers can forget to leave a note if there is nobody at the address to receive the parcel. If your order has been returned to Countess Ablaze Ltd, we shall contact you to let you know. As the buyer, you are responsible for any customs charges that your order may incur. We do not falsify Customs declarations so don't bother asking!
Please check our main website's FAQ page for anything we have not covered here, such as how to care for hand-dyed yarn.
We are Countess Ablaze Ltd trading as Yarn Cartel, a company registered in the UK. We operate the website www.yarncartel.com. The term “Countess Ablaze Ltd”, “Yarn Cartel”, “us” or “we” refers to the owner of the website whose registered office is 21 Swan Street, Manchester, M4 5JJ, UK. The term “you” refers to the user or viewer of our website.
We take your privacy seriously and are committed to protecting it, as indeed we are required to by law. We will only use the information that we collect about you within the restrictions placed on us by law. Yarn Cartel is based in the UK and operates in accordance with UK law. This policy tells you how we deal with your personal data (i.e. any data that can identify you), what kinds of personal data we collect, how we use and protect it, and who we disclose it to. Please do not use our website unless you are completely happy with this policy. If you do use our website, we will assume that you do accept it.
This website is an e-commerce site, and needs to maintain customer details and associated information for the purpose of maintaining records so that we can send our boxes to customers, communicate with customers about their account and market to them, and for website optimisation. Our website is hosted and maintained by Cratejoy, an e-commerce company who specialise in subscription-based sites. Cratejoy is based in the USA; the GDPR privacy regulations regarding our use and storage of data don't require personal data to be stored in Europe, only that the data is appropriately protected. Please be assured that personal data stored by Cratejoy is encrypted and compliant under the US Privacy Shield and under GDPR. Secure payment card transactions and associated privacy are handled by our payment providers Stripe and Paypal. Their privacy statements are can be found on their respective websites. Please see below for further details on our secure payment systems.
We may collect the following information: name, contact information (physical and email addresses) and website usage data including IP addresses, the web browser used, and referrer IP sites. We may occasionally gather additional information when it is relevant such as during competitions, special offers and the use of discounts. We will not collect any personally-identifiable information about you (e.g. your name, address, telephone number or e-mail address), unless you voluntarily choose to provide it to us (e.g. by deciding to use this site, by purchasing a product, or by signing up for newsletters or competitions). By providing us with personal information, you consent to the use of it as set out in this policy. We will use this data to communicate with you, answer your queries, process your order, or provide you access to specific account information and also, subject to you agreeing to receive marketing communications, to support our relationship with you and offer you free products and special offers. In cases of suspicious activity we may use information provided by you in order to conduct appropriate anti fraud checks. We may store and process personal information to better understand your business needs and how we can improve our products and services. We may disclose personal data so far as reasonably necessary if we have reason to believe that it breaches our terms and conditions, or that such steps are necessary to protect us or others, or that a criminal act has been committed, or if there has been a complaint about content posted by you, or if we are required to do so by law. If you choose not to have your personal information used to support our customer relationship by receiving marketing communications, we will respect your choice. You can choose to opt out of marketing communications at any time by unsubscribing using the link provided on our email marketing. We do not store credit card details nor do we share customer details with any third parties except for the purpose of processing orders (e.g. for creating postage labels and processing payments) unless you give us permission to do so, or we are obliged or permitted by law to disclose them. Customers are requested to log in and keep their own personal information, such as name, address, email, billing information etc up to date.
The e-commerce engine used (Cratejoy) captures customer contact details (email, postal address etc) so that we know who to send our boxes to. We use this information to print address labels, and communicate with customers if necessary for example if an address is incomplete. The only data we store is for the purpose of printing address labels; all information is kept within password-protected documents on encrypted servers and all information is deleted as soon as its purpose has been fulfilled. When you access our website, we may automatically collect information that is not personally identifiable (e.g. type of Internet browser and computer operating system used; domain name of the website from which you came; number of visits, average time spent, pages viewed etc). The information that we collect from you may be transferred to and stored at a destination outside the United Kingdom: for example our website is hosted in the USA. The GDPR doesn’t require personal data to be stored in Europe, only that the data is appropriately protected; please be assured that personal data stored by Cratejoy is encrypted and compliant under the GDPR.
We retain the personal data that you provide to us when you registered with our website and/or application or any other information that you volunteered while using the website and/or application for (i) as long as your account is active or (ii) otherwise for a limited period of time as long as we need to fulfil the purposes for which we have initially collected it, unless otherwise required by law. Emails received for customer service purposes and to fulfil an order are deleted on a regular basis, no less than once a month. Data gathered by Google Analytics is removed entirely after 14 months.
As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer Lyndsey Blackwood at email@example.com.